Last updated: 10/6/2025
Terms and Conditions
Thank you for visiting our website and choosing to shop with Retronz Limited. By accessing or using our services, you agree to be bound by these Terms and Conditions, which are designed to ensure a safe, transparent, and fair shopping experience for all our customers. We kindly ask that you read them carefully before making use of our website, as they outline your rights and responsibilities, as well as ours. If you do not agree with any part of these terms, we respectfully request that you refrain from using our website or related services.
These Terms and Conditions cover important areas such as eligibility to use our site, placing and processing of orders, payment procedures, shipping and delivery policies, return and refund processes, limitations of liability, and how we handle your personal data in accordance with our Privacy Policy. From time to time, we may update or modify these terms to reflect changes in our business practices, technology, or applicable laws. We encourage you to revisit this page regularly to remain informed. By continuing to use our website after changes have been published, you confirm your acceptance of the updated terms.
1. Acceptance of Terms
By accessing, browsing, or using the services provided by Retronz Limited, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, as well as our Privacy Policy and any additional guidelines or rules that may apply to specific features of our website. These Terms govern your use of our website, all associated services, and any purchases made through our platform.
If at any time you do not agree with these Terms and Conditions, you should refrain from using our website or related services. Continued use of the site will be considered as acceptance of the most current version of these Terms. Retronz Limited reserves the right to update, modify, or replace these Terms at its sole discretion, and it is your responsibility to review them periodically to stay informed of any changes.
2. Use of Website
When using the services and features offered by Retronz Limited, you agree to do so only for lawful and legitimate purposes. You must not engage in any activity that violates applicable local, national, or international laws, regulations, or standards of conduct. This includes, but is not limited to, refraining from fraudulent behavior, misrepresentation, or any misuse of our website that may interfere with the rights of others or the smooth operation of our services.
You must not attempt to compromise the security or functionality of our website by introducing malicious software such as viruses, trojans, worms, logic bombs, or other harmful technologies. Any attempt to gain unauthorized access to restricted areas of the website, our servers, or customer data is strictly prohibited. Unauthorized use of this website may result in civil claims for damages and could also constitute a criminal offense under applicable law. Retronz Limited reserves the right to suspend or terminate access to users who violate these terms.
3. Products and Services
At Retronz Limited, we strive to provide our customers with clear, accurate, and up-to-date information about our products and services. This includes descriptions, images, specifications, features, and pricing. However, all such information is subject to change at any time without prior notice. While we make every reasonable effort to ensure accuracy, we cannot guarantee that product details will always be error-free, complete, or entirely current. Minor variations in color, size, or appearance may occur due to differences in display screens, photography, or manufacturer updates.
Product availability is not guaranteed, and certain items may become limited in stock or discontinued without prior announcement. We reserve the right, at our sole discretion, to modify or withdraw any product or service at any time. In cases where an order cannot be fulfilled due to unavailability, customers will be notified promptly, and where applicable, offered an alternative product or a full refund. Our commitment is to provide the best possible experience, but we cannot be held liable for delays or unavailability beyond our reasonable control.
4. Orders and Payments
When placing an order through Retronz Limited, you agree to provide accurate, current, and complete information, including billing details, shipping address, and payment information. By submitting an order, you are making an offer to purchase the selected products or services in accordance with these Terms and Conditions. All orders are subject to acceptance and availability, and you will receive confirmation once your order has been successfully processed. Please note that receipt of an order confirmation does not automatically signify acceptance; we reserve the right to verify information and approve or decline an order at our discretion.
Payments must be made using the secure payment methods provided on our website. By completing a transaction, you confirm that you are the authorized account holder of the chosen payment method or have the required authorization to use it. Retronz Limited reserves the right to refuse, cancel, or suspend any order in cases where there are errors in product pricing, issues with payment processing, or reasonable suspicion of fraud or unauthorized activity. In such instances, customers will be notified, and if a payment has already been processed, a full refund will be issued promptly.
5. Shipping and Delivery
At Retronz Limited, we aim to process and dispatch all orders as quickly and efficiently as possible. Estimated delivery times are provided at checkout for your convenience; however, these are only estimates and may vary depending on factors such as product availability, courier services, public holidays, or unforeseen circumstances beyond our control. While we make every effort to ensure timely delivery, we cannot guarantee exact delivery dates. Customers will be notified if there are significant delays or issues in processing their order.
Once an order has been shipped, responsibility for the package is transferred to the courier or delivery partner. Retronz Limited is not liable for delays, lost packages, or damages that occur during transit. Any claims regarding missing or damaged items should be raised directly with the courier service, though we will provide reasonable assistance where possible. We strongly recommend that customers provide accurate and complete delivery details to avoid complications. In certain cases, additional shipping fees may apply for re-delivery if the address provided is incomplete or incorrect.
6. Intellectual Property
All content made available on Retronz Limited, including but not limited to text, product descriptions, graphics, logos, images, videos, icons, design elements, software, and overall website layout, is the exclusive property of Retronz Limited or its respective licensors. Such material is protected by copyright, trademark, and other applicable intellectual property laws, both in the United Kingdom and internationally. The compilation of all content on this site is the sole property of Retronz Limited and may not be copied or used without authorization.
You are granted a limited, non-transferable, and revocable license to access and use our website strictly for personal, non-commercial purposes. Any reproduction, modification, distribution, transmission, display, or exploitation of our content—whether for commercial gain or otherwise—is strictly prohibited without our prior written consent. Unauthorized use of intellectual property belonging to Retronz Limited may give rise to legal action, including claims for damages and injunctive relief.
You may not reproduce, distribute, or use any content from this site without prior written consent.
7. Third-Party Links
Our website, Retronz Limited, may include links to third-party websites, applications, or services that are provided solely for your convenience and informational purposes. These links may direct you to external platforms over which we have no control. While we aim to partner only with reputable providers, we do not endorse, monitor, or assume responsibility for the accuracy, reliability, or legality of the content, products, or services offered on such third-party sites.
By choosing to access third-party websites through links provided on our platform, you acknowledge that you do so at your own risk. Retronz Limited is not responsible for any loss, damage, or issues that may arise from your use of third-party platforms, including their privacy practices, terms of service, or security measures. We strongly encourage you to review the policies and terms of any external websites before engaging with them or providing personal information.
