Shipping Policy
At Retronz, we aim to deliver your orders quickly, safely, and at the most affordable rates. Please read our shipping policy carefully to understand how we process and ship your orders.
1. Order Processing
- We usually process orders within 1–2 business days after confirming payment.
- We process orders placed on weekends or public holidays on the next working day.
- After we ship your order, we send you a confirmation email.
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2. Shipping Methods & Delivery Times
We offer standard and express shipping options. Delivery times may vary depending on your location:
Local Orders (within the United Kingdom): Usually arrive within 3–5 business days.
Please note: Unexpected events such as customs checks, weather conditions, or courier issues can delay delivery times.
3. Shipping Charges
- Shipping charges are calculated at checkout based on your location and order weight/size.
- Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.
4. Tracking Your Order
- Once shipped, you will receive a tracking number via email.
- You can track your order using the provided tracking link or through the courier’s website.
5. Delayed or Lost Packages
- Retronz is not responsible for delays caused by courier services, customs, or factors beyond our control.
6. Incorrect Shipping Information
- It is the customer’s duty to ensure the shipping address provided at checkout is accurate and complete.
- Retronz does not take responsibility for orders delivered to the wrong or incomplete address.
- If a package returns to us, customers must cover the extra shipping cost to resend it.
