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Return policy
At Retronz, your satisfaction is our priority. We aim to make your shopping experience completely hassle-free, and our return and refund policy is designed to give you confidence when ordering. If you ever face an issue, our support team is just a message away, ready to help you with a quick and fair resolution.
Return Policy FAQ's
You may return items within 14 days of receiving your order. Items must be:
Unused and unopened
In original packaging
In the same condition as received
For hygiene and safety reasons, we cannot accept returns on:
Cosmetics and skincare products (if opened/used)
Personal care items
Sale/clearance items
Customized or personalized products
Contact us at +44 7458695706 with your order number and reason for return.
Our team will confirm eligibility and provide return instructions.
Ship the item back to us using a trackable courier service.
Once we receive and inspect your return, we will notify you.
Approved refunds will be issued to your original payment method within 7 working days.
Shipping fees are non-refundable, unless the item was faulty or damaged.
We only replace items if they are defective or damaged.
For an exchange, call us at +44 745869570 within 48 hours of delivery.
If you receive a damaged or faulty product, please contact us within 48 hours of delivery with photos.
We will arrange a replacement or full refund (including shipping).
Customers are responsible for paying return shipping costs.
If the return is due to our error (e.g., wrong or faulty item), we will cover the shipping cost.
Phone:+44 745869570
