Return & Refund Policy – Retronz

At Retronz, we strive to ensure you are fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Returns

• Eligibility: You may return products within 14 days of receiving your order.

• Condition: To be eligible for a return, items must be:

  • Unused and in their original packaging

  • In the same condition you received them

  • With any seals or protective packaging intact

• Non-returnable items: We cannot accept returns on:

  • Used or opened products

  • Items marked as final sale

  • Gift cards

How to Request a Return

To initiate a return, please email our customer support team at support@retronz.com with:

• Your order number

• The item(s) you wish to return

• The reason for return

Once your return request is approved, we will provide you with return instructions and the return address.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–7 business days.

• Original shipping fees are non-refundable unless the item was damaged or incorrect.

Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos and order details. We will arrange a replacement or full refund at no extra cost to you.

Exchanges

At this time, we do not offer direct exchanges. If you’d like a different product, we recommend returning the original item for a refund and placing a new order.