Privacy policy

Effective Date: [Insert Date]

At Retronz Limited (“we”, “our”, “us”), accessible from www.retronz.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

We may collect the following types of personal information:

  • Identity Data: Name, title, date of birth.

  • Contact Data: Billing and delivery address, email address, and telephone numbers.

  • Payment Data: Payment card details (processed securely via third-party providers).

  • Technical Data: IP address, browser type, location, and operating system.

  • Usage Data: Information about how you use our website and services.

  • Marketing and Communications Data: Preferences for receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect your data through:

  • Direct interactions (e.g., placing an order, contacting us).

  • Automated technologies (e.g., cookies and analytics).

  • Third-party services (e.g., payment processors, advertising platforms).

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders.

  • Provide customer support.

  • Improve our website and shopping experience.

  • Send updates about your order.

  • Comply with legal obligations.

  • Send you marketing communications (with your consent).

4. Disclosure of Your Information

We may share your data with:

  • Trusted third-party service providers (e.g., couriers, payment processors).

  • Legal or regulatory authorities if required by law.

  • Other parties in connection with a business transfer (e.g., merger, sale).

We do not sell or rent your personal data to third parties.

5. Data Security

We use strict security measures to protect your data:

  • SSL encryption for secure transactions.

  • Secure third-party payment processing.

  • Access controls and regular data protection reviews.

6. Your Data Protection Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict processing.

  • Withdraw consent for marketing at any time.

  • File a complaint with the Information Commissioner’s Office (ICO) if you believe we have violated your rights.

7. Data Retention

We retain your data only as long as necessary for the purposes set out in this policy, including legal, accounting, or reporting requirements.

8. Cookies

We use cookies to:

  • Remember your preferences.

  • Analyze website traffic.

  • Improve user experience.

You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

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