Privacy Policy
At Retronz Limited, we value your privacy and handle your personal information with great care. When you visit our website, create an account, or make a purchase, we collect details such as your name, email address, phone number, billing and shipping information, and payment details. This information helps us process orders efficiently, deliver your products on time, and provide reliable customer support. We also use it to enhance your shopping experience and keep you updated about our latest products, services, and promotions that may interest you. We protect your data with strong security measures. Our team stores all information safely and works only with trusted payment processors and delivery partners to ensure secure transactions. We never sell or rent your personal information to third parties for marketing purposes. We share it only with service providers who help us operate smoothly and improve your overall experience. At times, we may update this policy to reflect new practices or legal requirements. We encourage you to review it periodically. If you have questions or concerns about how we handle your information, our customer support team is ready to help.
What we collect
When you interact with our website or shop with Retronz Limited, we may collect a range of personal details to ensure we can provide you with the best possible service. This may include your full name, email address, phone number, billing and shipping addresses, and secure payment information processed through trusted third-party providers. We may also collect technical data such as your IP address, browser type, device details, and operating system to help us maintain the security of our website and improve its performance.
Sharing Your Data
At Retronz Limited, we understand the importance of your personal information and protect it with care. We share data only with a few trusted third-party service providers who are vital to our operations. These include payment gateways that process your transactions securely, delivery partners that ensure timely deliveries, and IT experts who maintain our website’s performance and security. Each partner follows strict confidentiality rules and uses your data only to support our services. We never sell, rent, or exchange your information for marketing or advertising. We share it only when needed to complete your orders, improve your experience, or meet legal requirements. By working with reliable partners who follow industry data protection standards, we keep your information secure, private, and handled with full responsibility.
Security
Protecting your personal information is one of our highest priorities at Retronz Limited. We implement a variety of advanced security measures to ensure that your data remains safe and confidential at all times. This includes the use of SSL (Secure Socket Layer) encryption, which safeguards the transfer of sensitive information between your browser and our servers, making it extremely difficult for unauthorized parties to access your data. In addition, we only work with trusted and reputable payment systems that comply with strict industry security standards, ensuring your transactions are processed safely and securely.
Beyond encryption and secure payment systems, we also carry out regular security checks, monitoring, and updates to protect our website from potential vulnerabilities and threats. Access to your personal information is restricted to authorized personnel only, and all staff are trained in best practices for data protection. While no system can ever be guaranteed 100% secure, we are committed to continuously improving our safeguards to provide you with a reliable and trustworthy shopping experience.
Your Rights
At Retronz Limited, we believe you should always control your personal information. Under data protection laws, you have clear rights over how we collect, store, and use your data. You can access the information we hold, request corrections for inaccurate details, or ask us to delete your data. You may also limit or object to certain uses, such as marketing messages, and you can withdraw consent at any time. We make it simple to exercise your rights. To update your details, stop promotional emails, or make a data request, contact our customer support team. We review all valid requests quickly and follow the law in every response. Our goal is to stay transparent and give you confidence that your personal data is treated with respect and care.
Cookies, Tracking, & Building a Profile
At Retronz Limited, we believe you should always have full control over your personal information. Under data protection laws, you hold the right to access, correct, or delete your data at any time. You can also limit or refuse certain uses, such as receiving marketing communications, or withdraw consent whenever you choose. We make it easy for you to manage your data preferences —whether you want to update your details, stop promotional emails, or make a specific data request. Simply contact our customer support team, and we’ll respond quickly while complying with all legal standards. Our goal is to maintain transparency, protect your privacy, and handle your information with integrity and care.
Keeping in Touch
We’d love to keep you updated with news, offers, and exciting updates from Retronz. If you give us permission, we may contact you from time to time by email, SMS, or other digital channels with promotions, product launches, and special deals designed to make your shopping experience even better.
You’re always in control of how we contact you. If at any point you no longer wish to hear from us, you can do so by clicking the “unsubscribe” link in our marketing emails, adjusting your communication preferences in your Retronz.com account, or contacting our Customer Support team to request removal from our marketing lists.
Please note: even if you opt out of marketing messages, we may still contact you for essential reasons such as confirming your orders, deliveries, or important updates about changes to our services.
At Retronz, we promise never to sell your details to third-party marketers. Your information will only be used to provide you with the best shopping experience possible.
How Long Do We Keep Your Personal Information?
At Retronz, we keep your personal information only for as long as we have a valid business or legal reason to do so. In most cases, this means we will retain your data while you remain an active Retronz customer, or as long as it is needed to process your orders, provide customer support, or meet our legal and regulatory obligations.
We may also keep certain information for a period of time after you stop being a Retronz customer if it is necessary to comply with legal, tax, or accounting requirements, resolve disputes or complaints, or enforce our agreements and protect our rights.
Your data is always stored securely, and once we no longer need it, we will either delete it safely or anonymize it so it can no longer be linked to you. Rest assured, your personal information will never be used for any purpose other than those outlined in this Privacy Policy.
Privacy Policy updates
We may update this Privacy Policy from time to time as we expand and improve our services across our website, applications, or any other platforms operated by Retronz. Any changes we make will be posted on this page, and where appropriate, we will notify you directly (for example, by email or a notice on our website).
We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal information and how we are continually working to improve your experience with Retronz.
